Here to help you shine.
Choosing, installing, or sorting something out? Let’s find the answer together.
A few useful answers.
My product arrived damaged. What should I do?
Do not use a bulb that arrives damaged or broken. Email support@jslinter.com with your order number, retailer, purchase date, a description of the damage and photos if available. The support team will help arrange the appropriate next step.
How do I choose the right replacement bulb?
Match the base (E12 or E26), voltage, wattage, bulb shape and fixture requirements. A similar-looking bulb may not be compatible. If you are unsure, email the model number and a photo to our support team.
Can I use my bulbs outdoors?
Check the rating on the specific bulb and string light set. Only products explicitly rated for outdoor use should be installed outdoors. Keep electrical connections protected and follow the product manual.
Why are my LED lights flickering?
Check for loose connections and confirm that your dimmer is compatible with the bulb. Verify the power supply matches the product requirements. Turn off power before inspecting the fixture and contact support if the issue continues.
Can I connect multiple string light sets?
Follow the maximum connection and wattage limits in the manual for your exact string light set. The limit varies by product. Do not assume that all sets can be connected together.
How do I install and maintain my lights?
Disconnect power before replacing bulbs or cleaning. Follow the included installation guide, use a soft cloth, and avoid abrasive cleaners. Ask a qualified electrician if you are unsure about an electrical connection.
How do returns and warranty support work?
Contact the retailer for its current return policy. For product or warranty assistance, email support@jslinter.com with your purchase details. Eligibility and the available solution depend on the product and purchase.
What does the 1W energy comparison mean?
The comparison is between a 1W Jslinter LED string light bulb and an 11W traditional tungsten bulb, as described on the original Jslinter website. At equal operating hours, power consumption is approximately 91% lower. It does not apply to every product.
We’re here to help!
A few simple reminders for your next warm moment.
Handle with care
Please handle with care when replacing glass bulbs. Switch off the power and let bulbs cool before replacing them.
Damaged or broken?
If any bulb arrives damaged or broken, please do not use it. Keep it disconnected and contact us for help.
We’ll take care of it
Contact our team with your order details and a photo of the issue. We’ll help you with the next step.
support@jslinter.com